Where can I buy extra push-in pegs and grid paper?

On the SHAY website you can buy replacement parts

What does the collage look like from the side?

Pictures float 1/4" off the wall – surrounded by a soft shadow.

What do the pegs look like up close?

The attractive push-in pegs, machined from solid aluminum, have a satin finish that complements other silver hardware (stainless steel, satin nickel, and chrome).

The pegs look so cool, some customers leave the grid exposed.

What do the pictures look like up close?

The photographic prints are mounted on 1/8" (3mm) hardboard with a black edges.

How do the pictures attach to the grid?

Thick paper sockets grip to pegs in the wall.

With multiple connection points, Collagewall pictures stay level and don't shift when knocked.

How to you install the grid?

You position the paper template, mark where the push-in pegs go, insert them, then hang the pictures. It’s really that easy.

A 3' x 5' Collagewall takes about 30 minutes. And once completed, the grid never needs to be adjusted. Hanging and rearranging photos takes seconds.

See the installation process.

What's included?

We include the pictures, a paper template, painter's tape, and pegs. You supply a tape measure or level.

For hard plaster walls only, you’ll need to have a drill and 1/16" or 3/64" drill bit.

Do you ship to Canada?

We ship to Canada.

Note that the prices you see on the website are USD.

What if I live outside the U.S. and Canada?

For now, we only ship to U.S. and Canadian customers.

To get around this, some customers use a re-mailing service.

What are the picture sizes?

The ready-to-hang pictures come in eight standard sizes picked to fit together with 1" margins.

Why aren’t common photos sizes (4x6", 8x10", etc.) available?

They just don’t fit together into a good looking collages. Our online system lets you crop your digital photos into our sizes to make perfect collages.

What does it cost?

Most customers spend between $120 to $350 (USD). For exact pricing, browse the examples.

Shipping is about $20 for most orders. Less than $10 for small orders.

Shipping to Canada is about $35 for most orders. Less than $20 for small orders.

When will I get my order?

Within 7-10 days of submitting it. We ship out your order within 5 days of receiving it. Then USPS takes 2-3 days.

How do I buy a gift certificate?

Just send an email to support@collagewall.com with the amount ($50 or more). We send back an email with a printable gift certificate that you can print or forward to the recipient. Then we send another email to request payment using your credit card, PayPal account or check.

How do I update my collage with new pictures?

Go to Your stuff and click on the collage you've already ordered. Duplicate the collage then edit this new version, rearranging and adding pictures. When you order it, remove the pictures and parts you already have.

Will my photos work?

You'll want to use the highest-resolution versions of your digital photos:

• 3 megapixel (2000 x 1500 pixels) and higher resolution is needed for the large 11x11" and 11x17" pictures.

• 1 megapixel (1000 x 1000 pixels) and lower resolution images should be printed as small (5x5") pictures.

• Nothing larger than 20 MB please.

The files can be JPEG or PNG format images, but not RAW or TIFF.

How should I prepare my images?

• Rotate and retouch the photos before uploading them.
• Leave the photos uncropped: you may need extra image around the subjects.
• Upload the original, high-resolution versions of photos.

Is fitting my photos into a collage hard?

Typically not. The trick is to:

• use uncropped digital photos and
• upload twice as many as you need.

If you're working with a limited number of traditionally-sized photos (like scans of old photographs), you may be in for a puzzle. But, as the writer for a 2010 New York Times' article concluded, the end result can be stunning.

Either way, after the collage is designed, everything else is easy – unlike making a traditional photo wall.

How large can the grid (and collage) be?

9 feet wide by 3 feet high is the largest recommended size.

Taller grids are possible but more difficult to install. Our paper templates are up to 3 feet tall so you must carefully align two sheets on the wall to make it work.

Longer grids are physically possibly, but our online editor does not support them now. You can always order multiple Collagewall displays and join them together.

What about stairway walls?

Collagewall displays can run up stairway walls, but the design process is manual at this point – we help customers through the process personally.

If you're interested, send us a snapshot of the wall to support@collagewall.com and we will describe how the process works.

To jump start the process, include in your email the slope (as rise and run measurements) of your stairs.
Watch how to measure the slope of your stairs.

How can I install the grid on plaster, brick, and concrete walls?

For hard plaster walls, you will only need to pre-drill holes before tapping in the pegs.

For brick wall and concrete walls, you must first anchor a some kind of board to the wall, then attach the pegs to the board. To see how you might do it, view Backer Board Solutions.

Do the pictures have stands?

Yes. Any of the 5" high pictures can use the removable, thick paper stands.

How do the photo prints look?

Great. They are traditional (silver-halidide), high-resolution (320 dpi) photo prints on Fuji Archival Paper. These are not inkjet prints.

The lustre finish looks great and minimizes glare.

How long should photo prints last?

At least 26 years before any noticeable fading or changes in color balance, under typical indoor display conditions, according to a 2007 study by Wilhelm Imaging Research, a leading authority on photo longevity. (View source and look for "Fuji Crystal Archive Paper" numbers.)

Photos are pressure mounted to black-edged hardboard (Masonite) using a strong, acid-free adhesive that will hold for years without reacting with the photo print.

Actual print stability will vary according to printed image, light intensity, temperature, humidity and atmospheric conditions. We cannot guarantee the longevity of prints.